Shipping policy
Shipping Policy
Thank you for choosing Soleil The Label! We offer two different shipping options: Economy and Standard. Please read the following shipping policy carefully to understand how your orders will be processed and delivered.
A) Economy Shipping:
This shipping method is free of charge for all orders. Your package will be delivered within 5 to 8 business days from the date of purchase.
B) Standard Shipping:
For faster delivery, you can opt for our Standard shipping option. The shipping charge for Standard shipping is $7.00. Your package will be delivered within 3 to 4 business days from the date of purchase.
Order Processing Time:
Regardless of the shipping method chosen, we will process and fulfill your order within 1 to 2 business days. Please note that orders placed after our daily cut-off time or on weekends and holidays will be processed on the next business day.
Tracking:
Once your order has been shipped, we will provide you with a tracking number via email, allowing you to monitor the status and location of your package until it arrives at your doorstep.
Delivery:
We partner with reputable shipping carriers to ensure the safe and timely delivery of your order. However, please understand that delivery times may vary due to factors beyond our control, such as weather conditions or unforeseen delays in transit.
International Shipping:
Currently, Soleil The Label only offers shipping within Europe And Canada. International shipping times may vary depending on the destination country and customs clearance procedures.
Refunds and Returns:
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day refund policy. If you wish to return an item within 30 days from the date of delivery, please contact our customer support team at [customer support email/phone number] to initiate the return process. Please note that returned items must be in their original condition with all tags and packaging intact.
Lost or Damaged Packages:
In the unfortunate event that your package is lost or damaged during transit, please contact our customer support immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a satisfactory resolution.
Address Accuracy:
Please ensure that your shipping address is accurate and complete to avoid any delivery issues. Soleil The Label is not responsible for delays or lost packages resulting from incorrect shipping information provided by the customer.
Change of Shipping Method or Address:
Once an order has been placed, the shipping method and delivery address cannot be changed. Please review your order details carefully before completing the purchase.
By placing an order with Soleil The Label, you agree to comply with the terms and conditions of our Shipping Policy. If you have any questions or need assistance, please don't hesitate to contact our customer support team.
Note: This policy is subject to change at Soleil The Label's discretion. Customers will be notified of any updates to the shipping policy on our website. Last update: 02/08/2023.