FAQ
Frequently Asked Questions (FAQ) - Soleil The Label
1. What are the shipping options available?
We offer two shipping options: Economy Shipping (free of charge, 3-5 business days) and Express Shipping ($10.00, 2-3 business days).
2. How long does it take to process an order?
We strive to process and fulfill all orders within 1 to 2 business days after purchase.
3. Can I track my order?
Once your order has been shipped, we will provide you with a tracking number via email, which allows you to monitor your package's status and location.
4. Do you offer international shipping?
Currently, we only offer shipping within EU And Canada. International shipping times may vary depending on the destination country and customs clearance procedures.
5. What is your refund policy?
We offer a 30-day refund policy. If you wish to return an item within 30 days from the date of delivery, please contact our customer support team to initiate the return process.
6. How do I return an item?
To initiate a return, please contact our customer support team at contactus@shopsoleilthelabel.com. Make sure the item is in its original condition with all tags and packaging intact.
7. What should I do if my package is lost or damaged?
In the event that your package is lost or damaged during transit, please contact our customer support immediately. We will work with the shipping carrier to resolve the issue.
8. Can I change the shipping method or delivery address after placing an order?
Unfortunately, once an order has been placed, the shipping method and delivery address cannot be changed. Please review your order details carefully before completing the purchase.
9. How can I contact customer support?
You can reach our customer support team via email at contactus@shopsoleilthelabel.com. Our team will be available and will get back to you in 24-48 business hours.
10. What happens if I provide an incorrect shipping address?
Please ensure that your shipping address is accurate and complete to avoid delivery issues. Soleil The Label is not responsible for delays or lost packages resulting from incorrect shipping information provided by the customer.
11. How often do you update your shipping policy?
Our shipping policy may be subject to change at our discretion. Customers will be notified of any updates on our website.
If you have any other questions or need further assistance, don't hesitate to contact us. We value your satisfaction and are here to provide you with the best shopping experience possible.
